NBN Co urges Australians to be vigilant of scammers amid rise in calls

Economic Development Officer - Business South Burnett

NBN Co, the company building and upgrading Australia’s telecommunications and broadband network, is urging residents to be wary of scammers impersonating the wholesale network provider.

Today new information has been published on the company’s website to help residents understand how to identify and avoid scammers posing as NBN Co.

The advice follows an 84 per cent increase in enquiries about suspected scams made to the wholesaler’s contact centre since October 2018. Approximately 28 per cent of those calls originated from residents in NSW; 24 per cent from Victoria and 19 per cent from Queensland.

More than 8.5 million homes and businesses are now able to order an nbn™ service from their preferred phone and internet retailer, with the rollout scaling up in Australia’s capital cities.

NBN Co’s Chief Security Officer, Darren Kane, said: “With nearly three in four homes and businesses now able to connect to the nbn™ access network, it’s vital people understand the steps involved in making the switch, including how and when NBN Co and retailers will communicate with customers.

“It’s important to remember the key point of contact for Australians connecting to the nbn™ access network will always be their preferred phone and internet service provider. This is because NBN Co is a wholesale-only company and does not sell services directly to the public.

“In fact connecting to the nbn™ access network is not automatic and people need to contact their preferred phone or internet provider to make the switch.

“We urge residents and businesses to be vigilant of callers claiming to be from NBN Co requesting personal or financial information. We will never make unsolicited calls or door knock to sell broadband services to the public. We will never request remote access to a resident’s computer and we will never make unsolicited requests for payment or financial information.

“Protect yourself by verifying who are you are talking to. If in doubt, hang up and call your retail service provider customer service centre to check if the call is legitimate.”

For more information on scams, please visit: www.nbn.com.au/scamadvice.

Kristy Board

Economic Development Officer - Business South Burnett

Vision Statement
A region rich in collaborative and sophisticated businesses, fostering innovation for a prosperous South Burnett.
People in Business, People Working together, People making it better.

Mission Statement
Business South Burnett is the Business Growth component of the Economic Development branch of Council.
Our Mission is to foster collaboration within the South Burnett Business community, stimulate the further development and capacity of South
Burnett Businesses and engage and collaborate with South Burnett Business Development Groups.

• Expose business to opportunities for learning
• Create programs supporting business development
• Deliver new information relevant to business
• Collaboration with Regional and Town based Business Development Groups
• Sharing of positive South Burnett businesses stories to increase business confidence and promote the region
• Celebrate high achieving businesses
• Provide pathways for market readiness
• Support South Burnett Directions defined projects and advocacy initiatives

Business South Burnett

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